Mr. Gray has extensive experience in both Quality and Operations Management, having worked 15 years in both capacities for organizations supporting the automotive, aerospace, and healthcare industries. As a result of his use of various business excellence models and quality management systems, his work has shown demonstrable improvements in productivity, customer service, organizational performance, and human resources quality. He recently developed and implemented a successful Lean Manufacturing program for a chemical process manufacturer, including the implementation of manufacturing cells, cross-training of self-directed work teams, and deployment of KanBan pull systems throughout the order realization process. He is an excellent facilitator, project manager, and designer of learning/training events.
Mr. Gray serves and has served on several local and national committees promoting the development of quality systems and best practices in business, including being a member of the Board of Directors for an organization focused on quality practices required by the automotive industry.
Mr. Gray has progressed through increasing levels of responsibility in the various assignments he has held. In March 2002 he founded the Productivity Improvement Network, LLC, an organization dedicated to helping companies gain continuous improvement in quality and productivity through both training and consulting services.
· Quality Management:
As President of the Productivity Improvement Network, LLC: Responsible for assisting organizations in developing and deploying quality management systems and process & productivity improvements. Improvements may be based on ISO 9000, QS-9000, TS-16949, or the Malcolm Baldrige National Award Criteria and may include full systems development and deployment, training for internal auditors, deployment of TQM practices, deployment of problem-solving techniques, or performing Executive Overviews.
As Manager, Quality Programs for Nye Lubricants, Inc. for 9 years: Responsible as Program Manager for successful implementations of both ISO 9000 and QS-9000 Quality Management Systems, acting as the Quality Management Representative from 1995 to 2001. Responsible for organization wide programs to promote TQM and continuous improvement of business management activities, using the Malcolm Baldrige National Award Criteria as the guide.
Assisted in the development of the Nye Steering Committee (Member 2000 to 2002), as well as the development of the Nye Strategic Planning Process.
· Operations Management:
As Manager of Nye Lubricants, Inc. manufacturing department for 7 years: Responsible for managing resources and schedules necessary for the manufacture and distribution of synthetic lubricant products for a fast growing organization.
Responsible for the implementation of the manufacturing portion of Nye's ERP system. Planned and deployed Lean Manufacturing concepts, including the development and deployment of Lean Manufacturing Cells for the Uniflor and Damping Grease product families. Responsible for leadership and supervisor development to support the growing organization.
As part of all assignments over the passed 15 years: Responsible for Environmental, Health, and Safety Programs, including the development of individual programs, training of employees, and oversight of program managers.
· Continuous Improvement/Process Improvement:
As part of his assignments in Quality and Operations Management, Mr. Gray has used continuous improvement and process improvement tools such as process mapping, FMEA's, control plans, and statistical techniques to increase productivity and create bottom-line savings. For one such program, Mr. Gray provided resources for a process improvement team for the product manufacturing process that reduced process steps by 25% and created a direct annual cost savings of approximately $25,000.
· Quality Systems Auditing:
In addition to his duties as Manager, Quality Programs at Nye Lubricants, Inc., Mr. Gray developed the Internal Auditing Program and acted as its manager from 1995 to 1998. During this time, Mr. Gray earned his Lead Assessor Certificate (No. 7254), while transforming the audit process from "element" audits to process audits and trace forward/trace back audits.
In addition to the development of Nye's audit program, Mr. Gray has participated as a second party auditor, as part of an exchange program for member Quality Support Group companies. Mr. Gray is also a trained Examiner for the Massachusetts award for Performance Excellence, having acted as an Alternate Senior Examiner during the 2001 awards cycle. Currently, Mr. Gray offers services as an auditor for organizations needing 2nd party supplier audits to meet the supplier development requirements for QS-9000.
· Customer Satisfaction Measurement and Analysis:
As part of development of Quality Management Systems and Continuous Improvement Activities, Mr. Gray has either created or used different methods to measure and/or analyze customer satisfaction. All measurements and analysis include statistical analysis of the data collected to discover areas where action is necessary and resources should be deployed to create the greatest value for the organization.
Training and Facilitation:
In addition to his ongoing activities within Quality and Operations Management, Mr. Gray has developed and delivered training in such areas as Internal Auditing, FMEA Development, PPAP Development, Problem-Solving Techniques, Strategic Planning, and Baldrige Concepts. Mr. Gray has developed and delivered training for the organizations in which he has been employed, for organizations for which he is consulting, and for public courses.
Mr. Gray has also facilitated teams in the development and deployment of such items as FMEA's, revising and enhancing organization's Training Programs, creation of organization Strategic Planning Processes, and the creation and deployment of an organization's Performance Evaluation Program.
· Laboratory Management:
During his 2 years as Haskon Corporation's Laboratory Manager, Mr. Gray was responsible for the development of test specifications to meet customer requirements, maintaining the calibration program for the test equipment used, developing suppliers for raw materials capable of meeting customer technical and quality requirements, and managing the laboratory resources and budgets to assist other departments in meeting customer technical, quality, and delivery requirements.
Productivity Improvement Network, LLC
Somerset, MA 02726
Years of Experience
BS Chemical Engineering, 1987
Minor in Chemistry
University of Massachusetts at Amherst
Masters in Business Administration, 2001
University of Massachusetts at Dartmouth
Registrations and Certificates
Lead Assessor for QS-9000/ISO 9000 (Certificate 7254)
Alternate Senior Examiner for Massachusetts Award for Performance Excellence (2001)
American Society for Quality
Business Performance Improvement Council of the Conference Board, 2000 - 2002
Quality Support Group of New England Board Member 1996 - present
Productivity Improvement Network, LLC
2002 to present
Nye Lubricants, Inc.
1992 to 2002
1990 to 1992
Tillotson Rubber Corporation
1987 to 1990
Member AIAG Workgroup BMAP2, 1998
Speaker, International Conference on ISO 9000, 1999 and 2001
Speaker, MassExcellence Sharing Conference, 2000
Treasurer, First Baptist Church, Fall River, MA, 2002 to present
Assistant Treasurer, First Baptist Church, Fall River, MA, 2000 to 2002
Member School Council, Chace Street School, Somerset, MA, 2001 to 2004